FAQs

When...and Who to Call

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Contact your Advocate Supervisor to make the hotline call together. If you are not able to reach your Advocate Supervisor, call 1-800-25-ABUSE and then call the appropriate law enforcement agency.

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Contact your Advocate Supervisor immediately for further guidance.

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“ACR” stands for Administrative Case Review. It is a process that DCFS uses to check that everything is going accordingly with your case and that the correct services are available. It is held every 6 months. It is encourages you be present at all these meetings. This allows you to keep up to date on what is occurring in your case and allows you to express your opinions as well! 

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We have staff that can assist with Spanish interpretation. If you need an interpreter, contact your Advocate Supervisor for assistance.

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CASA volunteers may not transport children in care. Contact your advocate supervisor to assist with travel arrangements for the youth.

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Always contact your Advocate Supervisor and he/she will either help you solve the issue or talk to the appropriate person internally at the CASA office to better serve you.

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Contact your Advocate Supervisor for further guidance to resolve a problem or issue.

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Never go somewhere that makes you feel unsafe or uncomfortable. If you feel you are in immediate danger, do not hesitate to call 9-1-1 and move to a secure area. Contact your Advocate Supervisor for further guidance and alternative solutions. 

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If you are present, call 9-1-1. Then, call your Advocate Supervisor and DCFS. Please remember, you do not have the authority to authorize medical care for the child.

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Contact your Advocate Supervisor and he/she will submit your request to ensure we can meet their needs.

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Contact your Advocate Supervisor and he/she will submit your request so we can meet the needs of our children beyond the courtroom walls.

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Please contact Gloria Kelley, Executive Director at 630-444-3109 or email her at GloriaK@casakanecounty.org.

Community Questions

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Contact Natalie Bohner, Outreach & Volunteer Coordinator at 630-444-3112 or email at natalieb@casakanecounty.org.

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“ACR” stands for Administrative Case Review. It is a process that DCFS uses to check that everything is going accordingly with your case and that the correct services are available. It is held every 6 months. It is encourages you be present at all these meetings. This allows you to keep up to date on what is occurring in your case and allows you to express your opinions as well! 

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Stephanie Marlatt, Director of Communications & Events at 630-444-3108 or email at stephaniem@casakanecounty.org.

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CASA volunteers may not transport children in care. Contact your advocate supervisor to assist with travel arrangements for the youth.

Definitions to Case-Related Questions

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“CIPP” is short for Clinical Intervention for Placement Preservation. A CIPP is a team planning process for all youth in care. It can be initiated by the caseworker, youth, family, caregiver, or CASA/GAL/GAL. The goal is to bring the youth’s stakeholders (his/her connections and the professionals involved) together to prioritize, develop, support, and implement a plan going forward.

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“CFTM” is short for Child and Family Team Meeting. These meetings provide an opportunity for families and providers to communicate and work together effectively in the best interest of the child. CASA/GALs and/or their Advocate Supervisor should attend CFTM to make sure the best interest(s) of the child is heard.

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“ACR” stands for Administrative Case Review. It is a process that DCFS uses to check that everything is going accordingly with your case and that the correct services are available. It is held every 6 months. It is encourages you be present at all these meetings. This allows you to keep up to date on what is occurring in your case and allows you to express your opinions as well! 

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In Clinical Staffing, professionals from different disciplines come together to support the caseworker in making sure that the right services are in place to support the family and child(ren) in care during the rehabilitative process.

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When a child in care is adopted, the adoptive parents assume all legal responsibility for the minor child. The adopted child is given the same legal standing as children born to the adoptive parent. In order for a child to be adopted, the parental rights of the natural or birth parent must be terminated. Only after a child’s legal relationship with their birth/natural parent is severed, can they be eligible for adoption. Once a child is adopted, any accompanying court case is closed.

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Always contact your Advocate Supervisor and he/she will either help you solve the issue or talk to the appropriate person internally at the CASA office to better serve you.